Privacy Policy

Privacy Policy – The Portal of Life

Effective Date: 20/11/2024

The Portal of Life ("we", "our", "us") is committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, booking services, or interacting with us, you agree to the collection and use of your personal information as outlined in this policy.

1. Information We Collect

We may collect the following types of personal information:

Identity Information: Name, date of birth, gender
Contact Information: Email address, phone number, mailing address
Payment Information: Credit card details or other payment methods (only processed through secure payment gateways)
Health and Wellness Information: Information provided to us to support services like coaching, astrology, breathwork, or energy healing
Other Information: Any other personal details provided directly to us during interactions, inquiries, or feedback.

2. How We Collect Information

We collect your personal information in the following ways:

Direct Collection: Information you provide to us through forms, booking systems, email, phone calls, or direct interaction with our website.
Indirect Collection: Information collected automatically through the use of cookies or other tracking technologies on our website.

3. How We Use Your Information

We may use your personal information for the following purposes:

To provide services such as 1-on-1 coaching, group coaching, or digital products.
To communicate with you regarding your bookings, sessions, or other relevant updates.
To process payments and send receipts.
To send promotional material, newsletters, or updates (if you have opted-in).
To maintain and improve our website, services, and customer experience.
To comply with legal obligations (e.g., accounting, tax, or regulatory requirements).

4. Disclosure of Your Information

We may disclose your personal information to:

Service Providers: Third parties who assist us in providing services (e.g., payment processors, website hosting services, or email marketing platforms). These third parties are obligated to protect your information in line with this Privacy Policy.
Legal Compliance: We may disclose your information if required to do so by law or in response to a legal request (e.g., a subpoena or government investigation).
In the Event of a Business Transfer: If our business undergoes a merger, acquisition, or asset sale, your personal information may be transferred to the new owner.

We will not sell or rent your personal information to third parties.

5. How We Protect Your Information

We take reasonable steps to protect the security of your personal information. This includes:

Using encryption to secure your personal and payment details when submitted through our website.
Restricting access to personal information to authorised personnel only.
Regularly reviewing security practices to ensure we are up to date with the latest privacy protections.

However, please be aware that no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Under the Privacy Act 1988, you have the following rights regarding your personal information:

Access: You can request a copy of the personal information we hold about you.
Correction: You can ask us to correct any inaccurate or incomplete information we hold about you.
Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
Opt-Out: You can unsubscribe from our marketing communications at any time by following the instructions in the email or by contacting us directly.

To make a request or exercise your rights, please contact us at the details provided below.

7. Cookies and Tracking Technologies

We may use cookies, web beacons, and similar technologies to enhance your experience on our website. Cookies are small files stored on your device that help us track your preferences, improve website functionality, and offer a more personalised experience.

You can control cookie settings through your browser settings. However, disabling cookies may limit some website features or functions.

8. Links to Other Websites

Our website may contain links to third-party websites. These websites are not under our control and are not governed by this Privacy Policy. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

10. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page, and the effective date will be updated. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Email: info@theportaloflife.com
Phone: 0413290067
Mailing Address: 8/122 Bonney Avenue Clayfield 4011